What do I need to open an account, and how long does the approval take?
You only need an email and a phone number to create your account. Then, you will need to complete the verification process. The entire process takes less than 5 minutes.
How and when do I receive the money from my sales?
You can check your sales from your Ecart Pay account in real time. The money is automatically deposited into your bank account the next business day.
What currencies, cards, and payment methods does Ecart Pay accept?
You can receive payments in Mexican Pesos (MXN) and US Dollars (USD), with credit and debit cards (Visa, Mastercard, and American Express), both physical and contactless.
Can I offer interest-free monthly installments?
You can offer 3, 6, 9, 12, 15, 18, 21, and 24-month financing, with the benefit of choosing interest-free installments (MSI), installment payments, or sharing the financing with your customer.
What fee does Ecart Pay charge per transaction?
The fee depends on the payment method. For domestic cards, the base fee is 2.9% + $3.70 MXN + VAT per transaction. Check with your advisor to see if you qualify for a preferential rate.
What should I do if I receive a chargeback or a dispute?
We have security systems in place that help protect your transactions. If you receive a chargeback, you can submit your evidence directly from the portal to support your case and manage the dispute.
How much does an Ecart Pay terminal cost?
We have different options to get a terminal: you can buy it starting at $1,500 MXN, or rent it starting at $150 MXN per month. If you reach a monthly transaction volume of $100,000 MXN, Ecart Pay covers the cost of the terminal.
What types of businesses can use Ecart Pay?
Ecart Pay is available for all types of businesses, except those involved in activities deemed illegal by the corresponding authorities.
How do cash on delivery payments (COD by envia.com) work?
The Cash on Delivery (COD) service is offered by Envia.com and uses Ecart Pay to process payments. The courier collects the cash amount at the time of delivery, and subsequently, Envia.com deposits the collected amount to the customer via Ecart Pay. Payments are made on Tuesdays and Fridays. For more information, please contact the Envia.com support team.
