What is it?

The dispersion is the process by which Ecart Pay transfers the collected money from your sales to the bank account you registered on the platform.

Dispersion Frequency

• Dispersion occurs on Monday, Wednesday, and Friday.

• In the case of a holiday, it is postponed to the next business day.

• The deposit is reflected by 4:00 p.m. at the latest

• The estimated time to receive funds is 24 to 72 hours, depending on the receiving bank.

Requirements for Processing a Dispersion

• Have a registered bank account
  See how to add a bank account

• Have a verified account
  See how to activate and verify your account

How to Check Your Dispersion History

You can review and download your history from: Payments > Transactions.

Click on Download report. Apply filters by date, payment method, or currency to find the transactions you need.

Frequently Asked Questions

• “My payment was marked as paid but did not arrive”
  This may be due to an error in the bank account. A new attempt is made the same day or the next, depending on the time.

• “My payment is held for verification”
  If you were asked for additional information and you provide it correctly, the payment is released within 1 to 15 days.

• “My payment was sent to hold”
  In this case, the dispersion will take place after 3 months if it is a national transaction, or 6 months if it is international.

• “My transfer was detected as fraudulent”
  In these cases, the payment is not dispersed. The validation is carried out by the relevant security entities.